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FAQs
Artwork?
We charge $50.00 per hour to generate camera-ready artwork in .jpg or .tif, (in High Resolution), .ai (Adobe Illustrator preferably saved as vector artwork), or .eps (Adobe Photoshop), format depending on the logo requirement per product. If you already have camera-ready artwork in the required format, please email it to us at: team2000hq@msn.com. If you want to mail us your camera-ready artwork, please send it to: TEAM 2000, Attn: Art Dept., 3009 S. Detroit Way, Denver, CO, 80210-6730.
Imprint Methods?
See list below along with Definitions and Descriptions of each Type.Lead Time?
A typical order takes 2-3 weeks. However, order processing depends on the selected product, quantity and where it is manufactured. On custom or imported products, the process can take 75-90 days.
Less-Than-Minimum Orders?
Yes, however, it depends on the Supplier.
Ordering Process?
- Customer Inquiry
- Email sent with Product Choices, Specs. and Pricing Proposal
- Order Placement
- Order Confirmation & Approval by Customer
- Submission of Artwork & Deposit sent if required
- Paper Proof or Virtual Proof of Artwork
- Artwork Approval
- Production
- Order Shipment & Delivery
- Invoice & Invoice Paid in Full.
Orders Changed or Cancelled?
Yes, in most cases but once the goods are ordered and then cancelled, there may be a Restocking Charge of 15% - 20% by the Supplier.
Order Confirmations/Purchase Orders?
Once we determine the product(s), colors, sizes, quantities, logo types, etc., we will provide you with an Order Confirmation to approve before getting underway with production.
Payment Methods?
We accept cash, company check, all major credit cards, a 50% Deposit when required and in some cases, will approve Net, Net 15 or Net 30 Terms depending on customer’s credit worthiness.
P.O. Boxes?
We cannot deliver to P.O. Boxes, only Street Addresses.
Price Quotes?
Call, fax or email us with your request and we’ll provide you with a written price quote.
Paper or Virtual Artwork Proof?
We provide Paper (faxed) or Virtual (email) Proofs for $15.00.
PMS Color Match?
The PMS or Pantone Matching System is available at an additional cost and varies with mfr.
Pre-Production Samples?
Most mfrs. provide pre-production samples at a labor & material cost and varies by manufacturer.
Rush Orders?
We pride ourselves on meeting tight deadlines, especially those tied to events. An additional cost is based on the Supplier’s rates.
Samples?
You can order samples and once you approve our Order Confirmation, we’ll bill your credit card.
Set Up Charges?
Depending on the Imprint Method, set up charges will apply. However, if you have an Embroidery Disk of your exact logo in .dst format, you can email it to us at our email address and if verified, you won’t incur a new Embroidery Digitizing Charge.
Shipments?
Goods are shipped via UPS Ground within the U.S. unless otherwise stipulated. For faster service, we can ship via UPS Blue, UPS Red, Fedex Priority or FedEx Standard Priority. For Leather Goods coming from Mexico, we ship only FedEx International Priority. For offshore orders, goods will be ocean-freighted or air-shipped then trucked to destination.
Virtual Spec Samples?
No, we do not provide Virtual Samples with your Logo positioned on the product.
=========================================================================IMPRINT METHODS:
4-Color Process:
Printing process that individually prints reds, yellows, blues and blacks, otherwise known as CMYK (Cyan – Magenta - Yellow – Black).
Debossing:
Image is sunken into or depressed into a material such as paper, leather, suede, so that the image sits below the product's surface.
Decal:
Imprinting method whereby the Decal is printed on an Offset or Letterset press, then submerged in water and placed on the product. Excess air and water are squeezed off the product and then, it is kiln-fired. This process fuses the decal with the protective surface glaze.
Die-Casting:
This is a process where molten metal is injected into the cavity of a hand-carved die.
Die-Striking:
This is a method of producing emblems and embroidery patches. A blank, cut from a metal sheet, is struck with a hammer that holds the die in place.
Digitizing:
Camera-ready artwork is converted into embroidery-compatible software by means of vector geometry and the finished size of the logo determines the total stitch count. The cost to digitize is 25.00/1000 - $35.00/1000, depending on the mfr. and priced-to-the-penny. A stitch count less than 4000 stitches is priced at a flat rate of $100.00. An embroidery floppy disk in .dst is in the correct format and can be emailed to us for verification before your order costs are determined.
Embossing:
The raising of an image above a product’s surface and is accomplished by pressing the material (usually leather) between concave and convex dies.
Embroidery:
A design that is stitched onto fabric through the use of high-speed, computerized, multi-head sewing machines.
Etching:
The product to be imaged is coated with a protective coating that resists acid. The image is then exposed, leaving the bare and protected metal. The acid selectively attacks the exposed metal, leaving the image etched into the surface.
Foil Stamping, a.k.a. Hot-Stamping:
Process in which a metal plate or die is heated then pressed against a foil material into a surface, causing the pigments of the foil to transfer to the surface.
Hot Stamping:
Dry Imprinting Process where a design or type is set into a ‘Relief Die’ which is then impressed by heat and pressured onto the printing surface.
Laser Engraving:
Art or Lettering is cut into a material by a laser beam that vaporizes the portion exposed through openings in the template.
Offset Printing:
Printing process whereby a positive image is transferred to a rubber blanket in reverse and then, in turn, it is applied to a surface to be printed, ‘right reading’ or right side up as it were.
Screen-Printing, a.k.a. Silk-Screening:
The image is transferred to a printed surface by special inks squeezed through a stenciled screen stretched over a wooden or aluminum/titanium frame. Screens are treated with a light-sensitive chemical emulsion. Then, film positives are put in contact with the screens and exposed to light. The light hardens the emulsion not covered by the film, leaving a soft area on the screen for the squeegee to force ink through to the fabric.
Sublimation:
Dye Transfer Process where the image consists of a colored dye that is permanently embedded into the material surface pores. This method is used to imprint messages, graphics and photos on numerous products, primarily mouse pads, coffee mugs, t-shirts, baseball caps & trophies.
